Help for Students

Standard Refund Policy

Updated Aug 18, 2024

Session Quality

Our goal is to ensure you have an engaging and rewarding learning experience. If your first 1-on-1 session doesn’t meet your expectations, we’re committed to making it right. Simply reach out to us within 24 hours with details about your experience, and we’ll work with you to find the best solution—whether that’s connecting you with a more suitable instructor or offering a full or partial refund. Your feedback is invaluable, and we’re dedicated to addressing any concerns promptly.

*For Ongoing courses, if you’re unsatisfied after the first session, we’ll provide a full refund for the course, contact us within 24 hours and share your experience with us.

Cancellation

We understand that plans can change unexpectedly. If you’ve made a purchase and find your circumstances have shifted, we’re here to help.

Simply let us know within 24 hours of your purchase, and if you qualify, we’ll issue a refund—no questions asked. Your satisfaction is our top priority, and we’re committed to supporting you on your aviation learning journey.

Guaranteed Refunds

The following situations guarantee you a full refund outside the Standard Refund Policy. Contact us at support@skyfareracademy.com if you need assistance with a refund for any of these reasons:

• Instructor Cancellation: You will receive a full refund if the instructor cancels before the session or the course's first meeting.
• Missed Sessions: If an instructor misses a one-time 1-on-1 session, you may request a full refund or wait for the instructor to reschedule the session.
• Schedule Changes: If an instructor changes the date or time of a meeting before the session/course starts, you may request a full refund.

Prorated Credit Refunds

The following situations guarantee students a prorated credit refund based on the number of live meetings in a course’s section. These policies apply outside the Standard Refund Policy. Contact us if you need assistance with a refund for any of these reasons:

• Rescheduled Meetings: If part of a course is rescheduled, you will receive, upon request, a prorated credit refund based on the number of rescheduled meetings you did not attend.
• Incomplete Courses: If the instructor doesn’t teach the number of meetings listed, you will receive a prorated refund upon request.
• Canceled Meetings: If the instructor cancels a meeting in progress, you will receive a prorated credit refund based on the percentage of canceled meetings you paid for.

Additional Policies

• Missed Meetings: If you miss a course meeting, you are not entitled to a refund. If you miss 3 consecutive course meetings without communicating with the instructor, you forfeit the course fee, and the instructor may cancel the course or withdraw you as a student. Your instructor may, however, transfer you to another available section or provide a course recording at their discretion.
• Late Attendance: If you do not join the meeting within 10 minutes of the session start time, the instructor may cancel it at their discretion. This is considered a missed meeting, and you are not entitled to a refund.
• Schedule Conflicts: Refunds are not guaranteed if a student misses a past or future course meeting due to a schedule conflict. The instructor may transfer you to another meeting of the same course with your consent.
• Daylight Saving Time: If your meeting time changes due to daylight saving time starting or ending for several world regions, you are not entitled to a refund if you cannot attend. Please review your schedule beforehand to ensure you know when sessions are meeting.

*Note that in rare cases, if students request an excessive number of refunds, they may be disqualified from receiving future refunds.

Please Keep in Mind

• Refunds beyond the specified 24-hour period are generally not provided unless there are extenuating circumstances.

• Sessions or courses that have already occurred are typically not eligible for refunds unless exceptional circumstances apply.

We truly appreciate your understanding and cooperation with our refund policy. Should you have any questions or need further assistance, our customer support team is always here to help. We’re committed to ensuring you have the most rewarding learning experience possible.

Thank you for choosing Skyfarer Academy as your partner in your aviation journey. We are excited to have you onboard, and look forward to helping you soar to new heights!